Terms of Service

1. Introduction

Welcome to velqinoo.

These Terms of Service describe the rules and conditions that apply when you access, browse, purchase from, or otherwise use the velqinoo online store.

The store and its related services are operated by:

Xiamen Qinjie Technology Co., Ltd.

Throughout these Terms, references to “velqinoo,” “we,” “us,” or “our” mean Xiamen Qinjie Technology Co., Ltd.

By accessing our store, placing an order, creating an account where available, contacting customer support, or otherwise using our services, you agree to these Terms together with our applicable policies, including:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Other notices and guidelines published through our store

If you do not agree with these Terms, please discontinue use of our website and related services.

2. Use of Our Online Store

velqinoo provides an online shopping environment where customers can browse available products, review product information, and complete purchases.

When using our website, you agree to:

• Provide accurate and complete information
• Use the website only for lawful purposes
• Keep account information secure where an account is available
• Use payment methods that you are authorized to use
• Avoid interfering with website security, functionality, or availability

You may not use our website for fraudulent activity, unauthorized access, harmful software distribution, system interference, or any other unlawful conduct.

We may restrict or suspend access where reasonably necessary to protect customers, our systems, or our business operations.

3. Website Availability

We make reasonable efforts to keep our website accessible and functioning properly.

Certain website features may occasionally be unavailable because of:

• Scheduled maintenance
• System updates
• Security procedures
• Technical issues
• Third-party service interruptions
• Website improvements
• Other operational circumstances

We may modify, suspend, replace, or remove certain website functions when reasonably necessary.

Such changes will not remove rights relating to orders that have already been accepted unless permitted or required by applicable law.

4. Product Information

We aim to provide clear and useful product information, including descriptions, images, specifications, pricing, and availability.

Minor differences may occur because of:

• Screen display settings
• Lighting conditions
• Manufacturing updates
• Packaging changes
• Measurement variations
• Other reasonable product differences

If incorrect product information materially affects an order, we will review the matter according to our applicable policies and legal obligations.

5. Pricing and Product Availability

Product prices, promotions, selections, and availability may change from time to time.

We may:

• Add or remove products
• Adjust listed prices
• Modify promotional offers
• Temporarily suspend product availability
• Discontinue certain items

Where a significant pricing error, product information error, or availability issue occurs, we may review the affected order and provide an appropriate resolution.

6. Placing an Order

When placing an order through velqinoo, you are responsible for providing accurate and complete information, including:

• Name
• Contact information
• Billing details
• Shipping address
• Other information required during checkout

Submitting an order represents your request to purchase the selected products.

We may review or decline an order where necessary because of:

• Product availability
• Incorrect pricing or product information
• Payment authorization issues
• Incomplete customer information
• Suspected fraudulent activity
• Shipping restrictions
• Other circumstances preventing proper fulfillment

If payment has already been collected and an order cannot be fulfilled, any eligible refund will generally be returned to the original payment method.

7. Payment Processing

Available payment methods will be displayed during checkout.

Payment options may vary depending on:

• Customer location
• Device or browser settings
• Payment provider availability
• Current checkout conditions

By completing payment, you confirm that:

• The payment information provided is accurate
• You are authorized to use the selected payment method
• The payment details belong to you or are being used with proper permission

Payments may be processed through ecommerce platforms and independent payment service providers.

velqinoo does not generally store complete payment card information handled by third-party payment processors.

8. Shipping and Delivery

Our current shipping arrangement for eligible United States orders is:

Orders of $39.90 USD or more:

A standard shipping fee of $5.99 USD applies.

Orders below $39.90 USD:

The applicable shipping charge will be calculated and displayed during checkout before payment is completed.

Order preparation generally requires:

1–5 business days

Estimated delivery after shipment generally requires:

10–20 business days

Additional shipping information is available in our Shipping Policy.

9. Fulfillment Arrangements

Orders may be prepared and shipped through our own fulfillment arrangements or through third-party logistics and warehouse partners.

The fulfillment location may depend on:

• Product availability
• Inventory placement
• Warehouse capacity
• Shipping destination
• Current logistics requirements

As a result, the shipping origin shown on a package may differ from the registered business address of Xiamen Qinjie Technology Co., Ltd.

The use of fulfillment partners does not change customer rights under our applicable store policies.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact our customer service team as soon as possible.

Requests should be submitted before the order enters processing, packing, or shipment preparation.

Once an order has already been processed or dispatched, changes or cancellations may no longer be possible.

If the order has already been shipped, you may need to follow the applicable return procedure after receiving the product.

For assistance, please contact:

service@veluniix.com

11. Returns and Refunds

Eligible products may be requested for return within:

14 calendar days after receiving the order

Returned products should generally:

• Remain unused
• Be in their original condition
• Include original packaging where applicable
• Include valid proof of purchase

Customers must contact our support team and receive return instructions before sending any product back.

Please do not send returned products to our registered business address unless specifically instructed by our customer service team.

12. Return Shipping Responsibilities

For returns resulting from:

• Change of mind
• Personal preference
• Incorrect ordering
• Other customer-related reasons

the customer is responsible for applicable return shipping costs.

If a product arrives:

• Damaged
• Defective
• Incorrect
• Incomplete
• Materially different from its description because of a fulfillment error

velqinoo will cover reasonable return shipping costs necessary to resolve the issue.

Approved returns are not subject to restocking fees.

13. Refund Processing

After an approved returned product has been received and reviewed, we will notify the customer regarding the refund status.

Approved refunds are generally issued to the original payment method within:

5–10 business days

Additional processing time may be required by banks, card issuers, or payment providers before the refunded amount appears in the customer's account.

If you have questions regarding a refund, please contact:

service@veluniix.com

Please include your order number and relevant refund information.

14. Damaged, Incorrect, or Missing Products

If an order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact our customer service team.

Please provide:

• Order number
• Description of the issue
• Supporting photos or videos where appropriate

After reviewing the information provided, we may offer an appropriate resolution, including:

• Replacement
• Eligible refund
• Authorized return
• Another suitable solution

15. Third-Party Services

velqinoo may use third-party service providers to support store operations, including:

• Ecommerce platforms
• Payment processors
• Analytics providers
• Marketing services
• Shipping and logistics providers
• Website hosting services
• Security providers
• Other operational partners

These third parties may maintain their own terms, privacy policies, and operational procedures.

We are not responsible for the independent policies or systems of third-party providers.

16. External Links

Our website may include links to websites, applications, or services operated by third parties.

These external services operate independently from velqinoo.

We are not responsible for:

• Third-party website content
• Privacy practices
• Security procedures
• Availability of external services
• Products or services offered by third parties

The presence of an external link does not necessarily indicate endorsement or partnership.

17. Customer Reviews and Submitted Content

Where customers are allowed to submit reviews, comments, images, feedback, or other content, customers are responsible for ensuring that submitted materials are lawful and appropriate.

Submitted content must not:

• Violate third-party rights
• Contain unlawful or misleading information
• Include harmful materials
• Infringe intellectual property rights
• Violate applicable laws

We may remove or restrict content where reasonably necessary to protect customers, third parties, or our website.

18. Privacy

Our collection and handling of personal information are described in our Privacy Policy.

The Privacy Policy explains matters including:

• Information collection
• Use of personal information
• Data storage
• Information sharing
• Cookies
• Customer privacy rights
• Related privacy practices

Privacy-related requests should be submitted according to the procedures described in that policy.

19. Intellectual Property

Website materials, including text, images, graphics, logos, layouts, designs, product information, and other content displayed through velqinoo are owned by, licensed to, or lawfully used by velqinoo, Xiamen Qinjie Technology Co., Ltd., or the applicable rights holders.

Website materials may only be used for personal and non-commercial shopping purposes unless otherwise authorized.

Without appropriate permission, website content may not be:

• Copied
• Modified
• Distributed
• Sold
• Republished
• Commercially exploited
• Used to create derivative works

Third-party trademarks, brand names, and logos remain the property of their respective owners.

20. Website Operation

We aim to maintain a secure and functional online shopping environment.

However, website availability may occasionally be affected by:

• Maintenance
• Technical problems
• System upgrades
• Network interruptions
• Other operational circumstances

We do not guarantee uninterrupted access to every website function at all times.

This does not affect customer rights relating to accepted orders, eligible refunds, defective products, or mandatory consumer protections.

21. Disclaimer and Liability

To the extent permitted by applicable law, velqinoo does not guarantee that the website will always operate without interruption, technical issues, or errors.

Nothing in these Terms limits rights that cannot legally be excluded, including rights relating to:

• Consumer protection
• Product safety
• Defective products
• Required refunds
• Other mandatory legal protections

To the extent permitted by law, velqinoo and applicable service providers are not responsible for indirect or consequential losses arising from website access or use where such limitations are legally permitted.

22. Customer Responsibility

Customers may be responsible for losses or costs resulting directly from:

• Illegal use of the website
• Violation of these Terms
• Misuse of our services
• Infringement of another party's rights

This does not apply where responsibility results from our own unlawful conduct or failure to meet mandatory legal obligations.

23. Suspension of Access

We may restrict or suspend website access where reasonably necessary because of:

• Suspected fraud
• Illegal activity
• Security concerns
• Serious misuse of the website
• Material violations of these Terms

Such restrictions do not remove rights or obligations relating to previous orders, payments, returns, refunds, or mandatory consumer protections.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, the remaining provisions will continue to remain effective.

Any invalid provision will be interpreted or adjusted only to the extent necessary to comply with applicable requirements.

25. Applicable Law

These Terms are governed by the laws and regulations applicable to the relationship between customers and velqinoo.

Nothing in these Terms is intended to reduce or remove consumer rights protected by mandatory laws.

Any dispute will be handled according to applicable legal procedures and requirements.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes involving:

• Website services
• Business operations
• Products
• Technology
• Legal requirements
• Store policies

The latest version of these Terms will be published through our online store.

Customers are encouraged to review these Terms periodically.

27. Contact Information

If you have questions regarding these Terms or our services, please contact us:

Brand Name:
velqinoo

Legal Company Name:
Xiamen Qinjie Technology Co., Ltd.

Registered Business Address:
Unit 2, Room 1404, No. 478 Xinglinwan Road, Jimei District, Xiamen City, Fujian Province, China

Customer Support Email:
service@veluniix.com

Business Phone:
+86 592 626 4360

Customer Service Hours:
9:00 AM–6:00 PM PDT

velqinoo is owned and operated by Xiamen Qinjie Technology Co., Ltd.