About Us
Welcome to velqinoo.
velqinoo is an online retail brand operated by Xiamen Qinjie Technology Co., Ltd. Our goal is to provide customers with a straightforward shopping experience, from discovering products and placing orders to receiving after-sales assistance when needed.
We focus on presenting useful product information, clear purchasing procedures, and accessible customer support so that customers can better understand their orders and the services available to them.
Xiamen Qinjie Technology Co., Ltd. is responsible for the commercial activities associated with velqinoo, including order administration, customer communications, shipping coordination, return requests, refund processing, and related store operations.
Our Approach
We believe a reliable shopping experience depends on clear information and practical support.
For this reason, velqinoo aims to make product details, order procedures, shipping information, and after-sales processes easy to understand.
Our customer service team can assist with matters such as:
- Questions about products, features, or general use;
- Order status and purchase information;
- Payment or checkout concerns;
- Shipping and delivery inquiries;
- Package tracking assistance;
- Return and refund requests;
- Questions about damaged, incorrect, missing, or defective products; and
- Other matters connected with purchases made through velqinoo.
Each inquiry is reviewed according to the information provided and the applicable store policies.
Customer Support
If you need assistance before or after placing an order, you may contact our customer service team using the information below.
For questions related to an existing purchase, please include your order number and a clear description of your request whenever possible. Providing complete information can help us review your inquiry more efficiently.
Messages are handled during our regular customer service hours.
Contact Information
Customer Service Email:
service@veluniix.com
Business Phone:
+86 592 626 4360
Support Hours:
9:00 AM–6:00 PM PDT
Messages received outside regular support hours will be reviewed during the next available service period.
Business Information
Brand Name:
velqinoo
Legal Company Name:
Xiamen Qinjie Technology Co., Ltd.
Registered Address:
Unit 2, Room 1404, No. 478 Xinglinwan Road, Jimei District, Xiamen City, Fujian Province, China
Customer Service Email:
service@veluniix.com
Business Phone:
+86 592 626 4360
velqinoo is operated by Xiamen Qinjie Technology Co., Ltd., which manages the store’s business activities and customer service operations, including order processing, shipment coordination, return assistance, and refund handling.