Privacy Policy
This Privacy Policy explains how velqinoo, operated by Xiamen Qinjie Technology Co., Ltd., collects, uses, stores, and handles personal information when customers visit our store, place orders, communicate with us, or otherwise interact with our services.
Throughout this Privacy Policy, references to “velqinoo,” “we,” “us,” and “our” refer to Xiamen Qinjie Technology Co., Ltd.
By using our website or related services, you acknowledge that personal information may be processed in the manner described below and in accordance with applicable privacy and data protection requirements.
Personal Information We Collect
The information we collect varies depending on how you interact with our website and services.
Information You Provide Directly
You may provide personal information when you place an order, contact customer support, subscribe to communications, participate in promotions, or communicate with our store.
This information may include:
- Your name;
- Email address;
- Telephone number;
- Billing details;
- Shipping information;
- Order and transaction details;
- Customer service communications; and
- Other information you voluntarily provide.
Payment transactions are generally handled by ecommerce platforms and payment service providers. We do not normally store complete payment card information.
Information About Other People
If you place an order on behalf of another person or arrange for a product to be delivered to another recipient, you may provide information relating to that individual, such as their name, contact details, or shipping address.
You should only provide another person's information when you have appropriate authorization or another valid basis to do so.
Information Collected During Website Use
Certain technical and usage information may be collected automatically when you browse our website.
This may include:
- IP address;
- Browser type and settings;
- Device information;
- Operating system;
- Pages viewed;
- Website interactions;
- Referral source; and
- Cookie or similar identifiers.
We use this information to support website functionality, understand visitor activity, improve our services, and maintain website security.
Cookies and Related Technologies
velqinoo may use cookies, pixels, log files, and similar technologies as part of operating and improving our online store.
These technologies may support functions such as:
- Maintaining shopping cart activity;
- Remembering user preferences;
- Supporting checkout functions;
- Improving website performance;
- Measuring website usage;
- Evaluating marketing activities; and
- Helping protect website security.
You may manage cookies through your browser settings. Restricting or disabling certain cookies may affect the availability or performance of some website features.
How Personal Information May Be Used
Information collected through our store may be used for purposes including:
- Processing and fulfilling customer orders;
- Sending purchase confirmations and order updates;
- Arranging shipment and delivery;
- Managing payments, returns, refunds, and cancellations;
- Responding to questions and support requests;
- Maintaining transaction and business records;
- Improving website functionality and customer experience;
- Detecting and preventing unauthorized or fraudulent activity;
- Protecting our systems and services;
- Understanding how customers interact with our store;
- Sending promotional communications where permitted; and
- Meeting legal, accounting, regulatory, and administrative requirements.
We may also use information for other purposes that are reasonably connected with the circumstances in which it was collected.
When Personal Information May Be Shared
We may disclose personal information to service providers and business partners when such access is reasonably necessary to operate our online store and provide services to customers.
These parties may include:
- Payment processors;
- Ecommerce platform providers;
- Shipping and delivery companies;
- Fulfillment service providers;
- Customer support providers;
- Website hosting providers;
- Analytics providers;
- Marketing service providers;
- Security and fraud prevention providers; and
- Government or regulatory authorities where disclosure is legally required.
Service providers may process information only to the extent necessary to perform their respective services.
Personal information may also be transferred in connection with a business transaction such as a merger, acquisition, restructuring, sale of assets, or similar corporate event.
Third-Party Services
Our website may rely on third-party technologies and services for functions such as payment processing, analytics, advertising, hosting, or other operational purposes.
These providers may collect and process information under their own privacy policies and terms.
We recommend reviewing the relevant privacy practices of third-party providers when interacting with their services.
Data Retention
We keep personal information only for as long as reasonably necessary for legitimate business purposes, legal obligations, and operational requirements.
Retention periods may depend on factors including:
- Order and transaction records;
- Customer service history;
- Accounting obligations;
- Fraud prevention requirements;
- Dispute resolution;
- Legal or regulatory requirements; and
- Other legitimate business needs.
When personal information is no longer required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.
Your Privacy Rights
Depending on your location and the laws that apply, you may have certain rights regarding your personal information.
These rights may include the ability to request:
- Access to personal information we hold about you;
- Correction of inaccurate or incomplete information;
- Deletion of certain personal information;
- Information about how your data is processed;
- A copy of certain personal information;
- Restrictions on certain processing activities; or
- Withdrawal of consent where processing is based on consent.
To submit a privacy-related request, please contact:
We may ask for reasonable verification information before completing certain privacy requests.
Marketing Communications
If you receive promotional messages from velqinoo, you may unsubscribe using the instructions included in the relevant communication.
You may also contact:
to request changes to your marketing preferences.
Please note that service-related communications concerning orders, payments, shipping, returns, refunds, or customer support may still be sent when reasonably necessary.
Information Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality and security of their account credentials and login information.
Children's Privacy
velqinoo is intended for a general audience and is not specifically directed toward children under the age of 13 or another minimum age established by applicable law.
We do not knowingly collect personal information from children in a manner that violates applicable legal requirements.
If you believe that information relating to a child has been submitted improperly, please contact:
We will review the matter and take appropriate action where required.
International Processing of Information
velqinoo is operated by Xiamen Qinjie Technology Co., Ltd.
Our payment providers, logistics partners, hosting providers, technology providers, and other service providers may operate in different countries or regions.
As a result, personal information may be transferred to, stored in, or processed in locations outside your country or region of residence.
Where applicable, such transfers will be handled in accordance with relevant privacy and data protection requirements.
External Websites
Our website may contain links to websites or services operated by third parties.
These third-party websites operate independently from velqinoo and may maintain their own privacy policies, security procedures, and data handling practices.
We are not responsible for the privacy or security practices of external websites or services.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our services, business practices, technology, legal requirements, or operational processes.
Any updated version will be made available through our website.
We encourage customers to review this Privacy Policy periodically to stay informed about how personal information is handled.
Contact Us
If you have questions about this Privacy Policy or the handling of your personal information, please contact us using the information below:
Brand Name:
velqinoo
Legal Company Name:
Xiamen Qinjie Technology Co., Ltd.
Registered Business Address:
Unit 2, Room 1404, No. 478 Xinglinwan Road, Jimei District, Xiamen City, Fujian Province, China
Customer Support Email:
service@veluniix.com
Business Phone:
+86 592 626 4360
Customer Service Hours:
9:00 AM–6:00 PM PDT
velqinoo is owned and operated by Xiamen Qinjie Technology Co., Ltd.