Contact Us
Thank you for visiting velqinoo.
The velqinoo online store is operated by Xiamen Qinjie Technology Co., Ltd., which oversees the services, order support, and customer assistance provided through our store.
We aim to make communication simple and accessible throughout the shopping process. Whether you have a question before placing an order or need assistance after your purchase, our support team is available to help with relevant store and order-related matters.
Customer Service
Our support team can assist with topics such as:
- Product details, features, and general inquiries;
- Order information and purchase-related questions;
- Payment and checkout assistance;
- Shipping status and delivery updates;
- Package tracking;
- Eligible order modification or cancellation requests;
- Return and refund questions;
- Problems involving damaged, incorrect, incomplete, missing, or defective products; and
- Other matters related to purchases made through velqinoo.
If your inquiry concerns an existing order, please include your order number together with a clear explanation of the issue. Providing complete information helps us review your request more efficiently.
Contact Details
Customer Service Email:
service@veluniix.com
Business Phone:
+86 592 626 4360
Customer Service Hours:
9:00 AM–6:00 PM PDT
Messages received outside normal service hours will be reviewed during the next available support period.
Business Details
Brand Name:
velqinoo
Legal Company Name:
Xiamen Qinjie Technology Co., Ltd.
Registered Address:
Unit 2, Room 1404, No. 478 Xinglinwan Road, Jimei District, Xiamen City, Fujian Province, China
Customer Service Email:
service@veluniix.com
Business Phone:
+86 592 626 4360
Customer Service Hours:
9:00 AM–6:00 PM PDT
velqinoo is operated by Xiamen Qinjie Technology Co., Ltd., which is responsible for managing the store’s customer service and related business activities.
How We Handle Requests
Customer inquiries are reviewed based on the information provided and the nature of the request.
Response times may vary depending on the complexity of the matter, current support volume, weekends, public holidays, promotional periods, or other circumstances that may affect service availability.
To help us respond more effectively, please include your order number, contact details, and any relevant information when contacting our support team.