Shipping Policy
Thank you for shopping with velqinoo.
The velqinoo online store is operated by Xiamen Qinjie Technology Co., Ltd. This Shipping Policy explains how customer orders are processed, prepared, dispatched, tracked, and supported throughout the delivery process.
It also outlines our current shipping coverage, applicable shipping charges, estimated delivery periods, fulfillment arrangements, and procedures for delayed or missing shipments.
Order Processing
Once payment has been successfully confirmed, orders normally require:
1–5 business days
for order verification, preparation, and shipment arrangement.
Business days exclude weekends and public holidays.
Processing may occasionally require additional time during:
- Promotional periods;
- Public holidays;
- High order volumes;
- Temporary inventory or fulfillment delays; or
- Other unexpected operational circumstances.
When your order has been dispatched, available shipment and tracking information will normally be sent to the email address provided during checkout.
Shipping Coverage
At present, velqinoo provides shipping to eligible addresses within:
The United States
Delivery availability may depend on the destination, carrier coverage, product availability, warehouse arrangements, and other logistical factors.
If an order cannot be delivered to the shipping address provided, our customer service team may contact you using the information associated with your purchase.
Shipping Charges
For orders delivered within the United States, shipping charges are determined according to the order amount and available delivery method.
Orders of $39.90 USD or more:
A standard shipping charge of $5.99 USD applies.
Orders below $39.90 USD:
The applicable shipping cost will be calculated and displayed during checkout before payment is completed.
Estimated transportation time after dispatch:
10–20 business days
The shipping option and applicable fee will be shown before the order is finalized.
Estimated Delivery Period
After an order leaves the fulfillment location, standard delivery to eligible U.S. addresses generally requires:
10–20 business days
This estimated period begins after dispatch and does not include the 1–5 business day order processing period.
Actual delivery times may vary due to circumstances such as:
- Carrier handling schedules;
- Weather conditions;
- Public holidays;
- Transportation interruptions;
- Local delivery conditions;
- Destination-related delays; or
- Other events outside our reasonable control.
If your shipment appears to be taking substantially longer than expected, please contact our customer service team for assistance.
Fulfillment Arrangements
Orders may be prepared and shipped through our available fulfillment channels, including third-party logistics or warehouse partners.
The specific fulfillment location may vary according to:
- Product availability;
- Inventory placement;
- Warehouse capacity;
- Delivery destination; and
- Current logistics requirements.
As a result, the shipment origin shown on your package may not be the same as the registered business address of Xiamen Qinjie Technology Co., Ltd.
The use of fulfillment partners does not reduce or change your rights under this Shipping Policy or our Return & Refund Policy.
Tracking Your Shipment
When tracking information is available, it will normally be provided after your order has been dispatched.
Tracking details may include:
- A tracking number;
- Carrier information; and
- Instructions or links for monitoring shipment progress.
Carrier systems may require some time to display the first tracking update after receiving the package.
Temporary periods without new tracking information may also occur while the shipment moves through the carrier network.
Delayed Shipments
If your tracking information has not changed for an extended period or your shipment appears unusually delayed, please contact:
Please provide:
- Your order number; and
- Your tracking number, if available.
Our team will review the available shipment information and assist with the appropriate next steps.
Lost Packages
If you believe that your order may have been lost while in transit, please contact:
Please include your order number and any available tracking information.
We may review the shipment history and work with the applicable carrier or fulfillment provider where necessary.
Depending on the circumstances, an appropriate resolution may include:
- Replacement;
- An eligible refund; or
- Another reasonable solution.
Package Marked Delivered but Not Located
If the carrier marks your shipment as delivered but you cannot locate the package, we recommend first checking:
- Around the delivery location;
- With members of your household;
- With neighbors when appropriate;
- With reception, building management, or mailroom staff where applicable; and
- Any delivery notes, photographs, or carrier notifications.
If you still cannot locate the shipment, please contact:
Our team will review the available delivery details and assist with the appropriate next step.
Shipping Address Corrections
If you notice an error in your shipping address after placing an order, please contact us as soon as possible.
When requesting an address update, please provide:
- Your order number; and
- The corrected shipping address.
Address changes can only be considered before the order has entered preparation, fulfillment, or shipment processing.
Once the order has been dispatched, we may no longer be able to change the destination.
Customers should carefully review all shipping information before completing checkout.
Incorrect or Incomplete Address Information
Customers are responsible for submitting complete and accurate delivery information when placing an order.
If delivery problems result from incorrect, incomplete, or outdated shipping details, we will review the available order and carrier information before determining the appropriate resolution.
Shipping Confirmation
A shipping confirmation email will normally be sent after your order has been dispatched.
If you cannot locate the confirmation message, please check your:
- Spam folder;
- Junk folder; and
- Promotions folder.
If you still cannot find the email, please contact:
Events Beyond Reasonable Control
Delivery schedules may occasionally be affected by events outside our reasonable control, including:
- Severe weather;
- Carrier service interruptions;
- Transportation disruptions;
- Public holidays;
- Emergency events; or
- Other unexpected logistics circumstances.
When such situations occur, we will provide reasonable support based on the information available.
Returns, Cancellations and Refunds
For information concerning:
- Return eligibility;
- The 14-day return period;
- Return request procedures;
- Authorized return destinations;
- Return shipping responsibilities;
- Order cancellation requests; and
- Refund processing,
please refer to our Return & Refund Policy.
Shipping Assistance
For questions relating to shipping costs, order processing, estimated delivery times, tracking information, address changes, delayed shipments, or missing packages, please contact:
Customer Service Email:
service@veluniix.com
Business Phone:
+86 592 626 4360
Customer Service Hours:
9:00 AM–6:00 PM PDT
For order-specific assistance, please include your order number and tracking information when available.
Business Information
Brand Name:
velqinoo
Legal Company Name:
Xiamen Qinjie Technology Co., Ltd.
Registered Business Address:
Unit 2, Room 1404, No. 478 Xinglinwan Road, Jimei District, Xiamen City, Fujian Province, China
Customer Support Email:
service@veluniix.com
Business Phone:
+86 592 626 4360
Customer Service Hours:
9:00 AM–6:00 PM PDT
velqinoo is operated by Xiamen Qinjie Technology Co., Ltd., which manages the store's order processing, shipping coordination, customer support, returns, and related fulfillment activities.