Return & Refund Policy
Order Cancellation
If you would like to cancel an order placed through velqinoo, please contact our customer service team as soon as possible after completing your purchase.
Cancellation requests can only be considered while the order is still pending and has not entered preparation, packing, or fulfillment.
Once an order has moved into processing or shipment preparation, we may no longer be able to cancel it.
If the package has already been dispatched, cancellation is generally unavailable. In that situation, you may request a return after delivery in accordance with our Return & Refund Policy.
Return Eligibility
Eligible products may be returned within:
14 calendar days from the date the order is received.
To qualify for a return, the item should generally meet the following conditions:
- The product has not been used;
- The item remains in its original condition;
- Original packaging and included accessories are returned when applicable; and
- Valid proof of purchase is available.
Please do not send any product back before receiving return approval and instructions from our customer service team.
velqinoo does not charge a restocking fee for approved returns.
For returns resulting from personal preference, ordering mistakes, change of mind, or other customer-related reasons, the customer is responsible for the applicable return shipping costs.
If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description because of a fulfillment error, velqinoo will cover the reasonable return shipping costs necessary to resolve the matter.
Starting a Return Request
To request a return, please contact:
Please include:
- Your order number;
- Details of the product involved;
- The reason for requesting the return; and
- Relevant photos or videos when appropriate.
Do not send the item before receiving confirmation from our support team.
Once your request has been reviewed and approved, we will provide the applicable return instructions and authorized return destination.
Refund Handling
After an approved return is delivered to the designated return location, the returned item will be reviewed.
Once the inspection has been completed, we will notify you by email regarding the status of your refund.
Approved refunds are generally issued to the original payment method within 5–10 business days.
After we issue the refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Missing or Delayed Refunds
If your refund has not appeared after the expected processing period, please first review your payment account and contact your bank or payment provider to confirm whether the refund is still being processed.
If you still require assistance, please contact:
When contacting us, please include your order number and any relevant refund details so our team can review the matter.
Return Shipping and Return Address
Please contact our customer service team before sending any return shipment.
Return requests should be submitted to:
Once a return request has been approved, our team will provide the correct shipping instructions and authorized return address.
The approved return destination may be different from the registered business address of Xiamen Qinjie Technology Co., Ltd. Please do not send returned products to the registered company address unless our customer service team specifically instructs you to do so.
For returns resulting from personal preference, an ordering mistake, change of mind, or another customer-related reason, the customer is responsible for the applicable return shipping charges.
For items that arrive damaged, defective, incomplete, incorrect, or materially different from the product description because of our fulfillment error, velqinoo will cover the reasonable return shipping costs required to resolve the issue.
Authorized Return Address:
The applicable return address will be provided by our customer service team after the return request has been reviewed and approved.