FAQ
Frequently Asked Questions
How Can I Place an Order?
Shopping with velqinoo is simple.
To place an order:
- Select the product you would like to purchase.
- Choose the available options, such as size, color, style, or quantity.
- Add the product to your shopping cart.
- Review the items in your cart.
- Proceed to checkout.
- Enter your contact and shipping information.
- Select an available payment method.
- Review your order details and complete payment.
After successful payment, an order confirmation will normally be sent to the email address provided during checkout.
If you need assistance, please contact:
Will I Receive an Order Confirmation?
Yes.
After your order has been successfully submitted, you will generally receive a confirmation email containing your order information.
If you cannot locate the confirmation email, please check your:
- Spam folder
- Junk folder
- Promotions folder
If the email is still unavailable, please contact our customer support team and provide the email address used during checkout.
What Should I Do If My Order Arrives Damaged, Incorrect, or Incomplete?
If your package arrives with a damaged, defective, incorrect, incomplete, or missing product, please contact us as soon as possible.
Please provide:
- Order number
- Product details
- Description of the issue
- Photos or videos where applicable
After reviewing the information, our team will determine an appropriate solution, which may include a replacement, eligible refund, authorized return, or another suitable resolution.
Please do not return any item before receiving instructions from our customer service team.
Can I Change My Order After Payment?
Order changes may be possible if your request is received before the order enters processing.
Please contact:
and provide:
- Your order number
- The requested change
- Updated information where applicable
Once an order has entered preparation, packing, fulfillment, or shipment processing, changes may no longer be possible.
Can I Cancel My Order?
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests can generally only be considered before the order enters processing or fulfillment.
Once the order has been packed or shipped, cancellation may no longer be available.
In that situation, the order may need to be handled according to our Return & Refund Policy after delivery.
To request cancellation, contact:
Please include your order number.
Can I Change My Shipping Address?
If you entered an incorrect shipping address, please contact us immediately.
Please provide:
- Your order number
- The complete corrected shipping address
Address changes can only be considered before order processing or shipment preparation begins.
Once an order has entered fulfillment or has already been shipped, we may no longer be able to update the delivery address.
How Do I Add a Product to My Cart?
Open the product page and:
- Select your preferred product options.
- Choose the quantity.
- Select Add to Cart.
You may then continue shopping or proceed directly to checkout.
How Can I Review My Shopping Cart?
Select the shopping cart icon on our store.
From your cart, you can:
- Review selected products
- Adjust quantities
- Remove products
- Review your order total
- Continue to checkout
How Do I Remove a Product From My Cart?
Open your shopping cart and locate the item you no longer wish to purchase.
Select the available removal option or adjust the quantity accordingly.
Your cart total should update automatically.
Can I Change Product Quantities?
Yes.
You can adjust the quantity of eligible products directly from your shopping cart before completing checkout.
The updated quantity and order total will be displayed before payment.
Which Browsers Are Recommended?
For a smoother browsing and checkout experience, we recommend using a current version of:
- Google Chrome
- Safari
- Mozilla Firefox
- Microsoft Edge
Older browser versions may not support all website functions correctly.
What Payment Methods Are Available?
Available payment methods will be displayed during checkout.
Payment options may vary depending on:
- Customer location
- Device settings
- Payment provider availability
- Current checkout conditions
Please review the available payment methods before completing your purchase.
How Do I Use a Discount Code?
If you have a valid promotional code:
- Add your selected products to the cart.
- Continue to checkout.
- Enter the code in the applicable discount field.
- Apply the code.
- Confirm that the discount has been applied before completing payment.
Promotional offers may be subject to conditions such as:
- Expiration dates
- Minimum purchase requirements
- Product restrictions
- Usage limits
- Eligibility requirements
What Is the Return Period?
Eligible products may be requested for return within:
14 calendar days after receiving your order
Before returning an item, please contact:
Please provide:
- Order number
- Product details
- Reason for the return
- Photos or videos where applicable
Our team will review your request and provide return instructions if approved.
Please do not send products back before receiving authorization.
Where Can I Find More Information About Returns and Refunds?
Our Return & Refund Policy provides additional information regarding:
- Return eligibility
- Return timeframes
- Return procedures
- Return shipping responsibilities
- Damaged or defective products
- Missing or incorrect items
- Order cancellation
- Refund processing
For additional assistance, contact:
Where Does velqinoo Ship?
At present, velqinoo ships to eligible addresses within:
The United States
Shipping availability may depend on destination, product availability, carrier coverage, and other logistics considerations.
How Long Does Order Processing Take?
After successful payment confirmation, orders are generally prepared within:
1–5 business days
Business days exclude weekends and public holidays.
Processing may take longer during promotional periods, holidays, high order volumes, or unexpected fulfillment delays.
How Long Does Delivery Take?
After shipment, estimated standard delivery within the United States is:
10–20 business days
The delivery period begins after dispatch and does not include order processing time.
Delivery times may vary due to:
- Carrier operations
- Weather conditions
- Public holidays
- Transportation delays
- Local delivery circumstances
- Other unexpected events
What Is the Shipping Cost?
For eligible orders shipped within the United States:
Orders of $39.90 USD or more:
A flat-rate shipping fee of $5.99 USD applies.
Orders below $39.90 USD:
The applicable shipping fee will be calculated and displayed during checkout before payment is completed.
How Can I Track My Package?
After your order has been shipped, a shipping confirmation email with available tracking information will normally be sent.
Tracking updates may take some time to appear after the carrier receives and processes the package.
If tracking information has not updated for an extended period, please contact:
Please provide:
- Your order number
- Tracking number, if available
What Should I Do If My Package Is Delayed?
If your shipment appears significantly delayed or tracking information has not changed for an extended period, please contact our customer service team.
Please provide:
- Order number
- Tracking number
- Relevant shipment details
Our team will review the available information and assist with the appropriate next step.
What If Tracking Shows Delivered but I Cannot Find My Package?
If tracking indicates that your package has been delivered but you cannot locate it, please check:
- Around the delivery location
- With household members
- With neighbors where appropriate
- With building management or reception where applicable
- Carrier delivery notes or delivery photographs
If the package is still missing, contact:
We will review the available delivery information and assist with the next appropriate step.
Where Will My Order Be Shipped From?
Orders may be fulfilled through different inventory locations, warehouses, fulfillment arrangements, or logistics providers.
The shipping origin may depend on:
- Product availability
- Inventory location
- Warehouse arrangements
- Shipping destination
- Logistics requirements
For this reason, the shipping origin shown on your package may differ from the registered business address of Xiamen Qinjie Technology Co., Ltd.
How Does velqinoo Protect Customer Information?
We use reasonable administrative, technical, and organizational measures designed to help protect customer information.
Payment transactions may be processed through ecommerce platforms and third-party payment providers that maintain their own security systems.
However, no method of online transmission or electronic storage can guarantee complete security.
Please review our Privacy Policy for additional information.
Does velqinoo Store Complete Payment Card Information?
Payment transactions may be handled by secure third-party payment providers.
When payment details are entered through these systems, velqinoo generally does not receive or store complete payment card information.
Why Does velqinoo Collect Personal Information?
Personal information may be used to:
- Process customer orders
- Complete payments
- Coordinate fulfillment and shipping
- Communicate with customers
- Provide customer support
- Handle returns and refunds
- Maintain website operations
- Prevent unauthorized or fraudulent activity
- Meet applicable legal obligations
Please review our Privacy Policy for additional details.
When Is Customer Support Available?
Our customer service hours are:
9:00 AM–6:00 PM PDT
You can contact us through:
Customer Support Email:
service@veluniix.com
Business Phone:
+86 592 626 4360
Messages received outside regular customer service hours will be reviewed during the next available support period.
velqinoo Business Information
Brand Name:
velqinoo
Legal Company Name:
Xiamen Qinjie Technology Co., Ltd.
Registered Business Address:
Unit 2, Room 1404, No. 478 Xinglinwan Road, Jimei District, Xiamen City, Fujian Province, China
Customer Support Email:
service@veluniix.com
Business Phone:
+86 592 626 4360
Customer Service Hours:
9:00 AM–6:00 PM PDT
velqinoo is owned and operated by Xiamen Qinjie Technology Co., Ltd.