Terms of Purchase
Terms of Purchase
These Terms of Purchase apply to purchases made through the velqinoo online store.
The store is operated by Xiamen Qinjie Technology Co., Ltd. Throughout these Terms, references to “velqinoo,” “we,” “us,” or “our” refer to Xiamen Qinjie Technology Co., Ltd.
By placing an order with velqinoo, you agree that your purchase will also be subject to our applicable Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
Purchase Agreement
When you submit and complete an order through velqinoo, these Terms become part of the purchase arrangement between you and Xiamen Qinjie Technology Co., Ltd.
By placing an order, you confirm that:
- You are legally old enough to enter into a purchase agreement in your location.
- You have the legal authority to complete the transaction.
- You are legally permitted to purchase, receive, and use the products included in your order.
Customers are responsible for reviewing any local rules or requirements that may apply to product use, shipping, importation, or receipt of the ordered products.
Customer communications, including emails, support requests, and related service records, may be retained where reasonably necessary for order management, customer assistance, security, recordkeeping, dispute resolution, and service improvement.
Personal Information and Privacy
Personal information collected during browsing, checkout, payment, order processing, or communication with our support team is handled in accordance with our Privacy Policy.
Customer information may be processed for purposes including:
- Completing and managing purchases
- Responding to customer requests
- Sending order-related updates
- Coordinating shipment and delivery
- Processing returns and refunds
- Maintaining necessary business and transaction records
We may revise our Privacy Policy when changes occur to our services, technologies, business practices, or legal obligations.
The current version will be made available through our online store.
Orders and Purchase Review
Order Submission
Submitting an order does not automatically mean that the order has been finally accepted.
Before fulfillment begins, we may review an order and determine whether it can be completed.
An order may be reviewed, declined, or canceled in situations involving:
- Product availability issues
- Incorrect pricing or listing information
- Payment authorization problems
- Missing or inaccurate customer information
- Suspected fraudulent or unauthorized activity
- Shipping limitations
- Other circumstances preventing successful fulfillment
We may request additional information where reasonably necessary to verify an order or confirm transaction details.
If payment has already been received and an order cannot be fulfilled, any eligible amount will generally be returned to the original payment method.
Product Information
We make reasonable efforts to present product information clearly and accurately.
Product listings may include:
- Descriptions
- Images
- Materials
- Measurements
- Features
- Specifications
- Available options
Minor differences may occur because of:
- Screen display settings
- Product photography conditions
- Manufacturing adjustments
- Packaging updates
- Reasonable product variations
If an item received is materially different from the description provided, the matter will be handled in accordance with our Return & Refund Policy and applicable consumer protection requirements.
Pricing and Promotions
We aim to display accurate product prices and promotional information.
However, technical, administrative, or listing errors may occasionally occur.
If a significant pricing error is identified, we may review the affected transaction and take reasonable action, which may include:
- Correcting the displayed information
- Declining the order
- Canceling the affected transaction where permitted by law
If payment has already been collected for an order that is canceled because of a significant pricing error, the applicable amount will generally be refunded through the original payment method.
Prices, discounts, promotions, and product availability may change from time to time.
Product Availability, Processing and Delivery
Product availability displayed through the store reflects the information reasonably available at the time an order is placed.
Inventory may change between order submission and fulfillment.
After payment has been successfully confirmed, orders generally require:
1–5 business days
for processing and preparation.
After dispatch, estimated standard delivery to eligible addresses within the United States is:
10–20 business days
Our current shipping arrangement is:
Orders of $39.90 USD or more:
A flat-rate shipping fee of $5.99 USD applies.
Orders below $39.90 USD:
The applicable shipping fee will be calculated and displayed during checkout before payment is completed.
Delivery estimates begin after shipment and do not include the order processing period.
Processing and transportation times may be affected by factors including:
- Product availability
- Carrier schedules
- Weather conditions
- Public holidays
- Transportation disruptions
- Delivery destination
- Fulfillment arrangements
- Other unexpected logistics circumstances
Estimated delivery periods are provided for reference and are not guaranteed arrival dates.
If an item becomes unavailable after an order has been submitted, we may provide an appropriate resolution depending on the circumstances.
Possible resolutions may include:
- Contacting the customer regarding the unavailable item
- Removing the unavailable item from the order where appropriate
- Issuing an eligible refund
- Providing another reasonable solution
Please refer to our Shipping Policy for additional shipping and delivery information.
Product Use and Regional Requirements
Products sold through velqinoo may be subject to different requirements depending on the product type and destination.
Customers should review the available product information before completing a purchase and determine whether the product is suitable for their intended use.
Depending on the product and destination:
- Specifications may vary
- Packaging or instructions may differ
- Compatibility requirements may apply
- Local safety or usage requirements may need to be considered
Customers are responsible for complying with applicable local requirements relating to product use, importation, possession, or ownership where permitted by law.
Nothing in these Terms is intended to remove or limit mandatory consumer protections.
Taxes and Additional Charges
Purchases may be subject to taxes, duties, customs charges, or other government-imposed fees depending on the destination and applicable regulations.
These charges may include:
- Sales tax
- Value-added tax
- Import duties
- Customs charges
- Other legally required fees
Where applicable taxes or charges are collected during checkout, they will be shown before the purchase is completed.
Any additional fees separately imposed by customs authorities, carriers, or government agencies will be handled according to applicable laws and regulations.